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TurboCAD Support

Online Store Support

IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding an online order, download, tracking a shipment, or return:
Visit our online store support area.

Installation & Activation Help

Watch this YouTube video on how to install your software:

If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or +1.415+483.8000 (Press 2), Monday through Friday between 9am and 6pm Eastern Time for assistance. You can also email with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.


Visit the specific support page of each product line for help with “how to” questions.

Technical Support

IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. We offer help troubleshooting program errors for the following software. Visit the specific support page of each product line for details.

 Product Line
 Policy  Versions
 TurboCAD for Windows  Current and 3 versions back  2015, 21, 20, and 19 
 TurboCAD LTE & LTE Pro  Current and 2 versions back  6, 5, and 4
 TurboCAD for Mac  Current and 2 versions back  8, 7, and 6
 Plug-ins and CAD Companions  Varies by product  Varies by product

If your version is not listed above, the system requirements for your software are out of date, and your working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. (To request an upgrade quote, registered owners should email

Owners of older versions may continue to find assistance among users via the user forums. Visit the specific support page of each product line for details.

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