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3D Printer Support


3D Printers sold by IMSI/Design are supported by the manufacturers. To help you quickly find answers, we have provided a list of shortcuts below. MakerBot®

MakerCare™ Protection Plans

The recommended MakerBot MakerCare Protection Plan* provides you with the highest quality service and support directly from MakerBot. For one year, MakerBot will replace defective parts or arrange for you to ship your MakerBot product back to the factory for repair (return authorization required).  Ask your IMSI/Design sales representative about a MakerBot MakerCare Protection Plans for these products:
  • MakerBot 3D Digitizer: $150 USD
  • MakerBot Replicator 2: $350 USD
  • MakerBot Replicator 2X: $500 USD


*Available only at the time of purchase or within 30 days from the date of purchase.

Free Support


MakerBot

Get expert, responsive, and friendly support directly from MakerBot. Have a question about MakerBot MakerWare? Need help getting your MakerBot 3D Printer or Scanner running? Check out the guides, FAQ, videos, and other troubleshooting materials on the MakerBot support page at http://www.makerbot.com/support/ or email support@makerbot.com.

CubeX

Tutorials http://cubify.com/how_it_works/cubex.aspx
User Guide http://cubify.s3.amazonaws.com/public/cubex/cubex_user_guide.pdf
FAQs http://cubify.com/info/faq/faq_cubexprinter.aspx
Support contact page http://cubify.com/info/support/index.aspx

Cube

Tutorials http://cubify.com/how_it_works/cube.aspx
FAQs http://cubify.com/info/faq/faq_3dprinter.aspx
Support contact page http://cubify.com/info/support/index.aspx 3D Touch (Discontinued)
Parts and upgrades http://cubify.com/legacy/3dtouch/parts.aspx
Set up and operations manual http://cubify.com/legacy/3dtouch/manual/index.aspx
Downloads http://cubify.com/legacy/3dtouch/downloads.aspx
Support: submit a ticket http://www.bitsfrombytes.com/usd/content/welcome-bits-bytes-support-page

BFB-3000 (Discontinued)

Set up and operations manual http://cubify.com/legacy/bfb3000/manual/index.aspx
Downloads http://cubify.com/legacy/3dtouch/downloads.aspx
Support: submit a ticket http://www.bitsfrombytes.com/usd/content/welcome-bits-bytes-support-page

Rapman(Discontinued)

Parts and upgrades http://cubify.com/legacy/rapman/parts.aspx
Set up and operations manual http://cubify.com/legacy/rapman/manual/index.aspx
Downloads http://cubify.com/legacy/3dtouch/downloads.aspx
Support: submit a ticket http://www.bitsfrombytes.com/usd/content/welcome-bits-bytes-support-page

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