TurboCAD Mac includes TurboCAD Mac Pro, TurboCAD Mac Deluxe, and TurboCAD Mac Designer, also called TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer in the Apple Store. We offer free assistance troubleshooting unexpected software errors or behavior to owners of version 14, 12, 11, 10, 9 or 8.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to support@imsidesign.com
Big Sur Compatibility – TurboCAD v14 Mac has now been updated to be fully Big Sur Compatible. If you are a current Version 12 owner, please contact IMSI Design at support@imsidesgin.com to receive a download link to install the Big Sur-compatible version. Please note, that prior versions of TurboCAD Mac (v12 and earlier) will not install or run properly on the Big Sur operating system
If you have confirmed your system meets the minimum system requirements, call 1.415.483.8000, Monday through Friday between 8am and 5pm Pacific Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Updates and Patches
If you purchased your software from Apple, please log in to Apple Store and select updates.
Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit http://tcmacforum.imsisupport.com/
Our dedicated team is available to assist you. Before contacting us, please be prepared to provide:
Call 1.415.483.8000 Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email support@imsidesign.com. We will respond during business hours.