Online Store Support
IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding an online order, download, tracking a shipment, or return: Visit our online store support area.
Installation & Activation Help
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or +1.415+483.8000 (Press 2), Monday through Friday between 9am and 5pm Pacific Time for assistance. You can also email email@example.com
with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Visit the specific support page of each product line for help with “how to” questions.
IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. We offer help troubleshooting program errors for the following software. Visit the specific support page of each product line for details.
| Product Line |
| Policy || Versions |
| TurboCAD for Windows || Current and 4 versions back || 20, 19, 18, 17 |
| TurboCAD LTE & LTE Pro || Current and 2 versions back || 5, 4, 3 |
| TurboCAD for Mac || Current and 2 versions back || 7, 6, 5 |
| Plug-ins and CAD Companions || Varies by product || Varies by product |
If your version is not listed above, the system requirements for your software are out of date, and your working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. (To request an upgrade quote, registered owners should email firstname.lastname@example.org
Owners of older versions may continue to find assistance among users via the user forums. Visit the specific support page of each product line for details.