TurboCAD LTE includes TurboCAD LTE and TurboCAD LTE Pro. You should note that this product was originally called DoubleCAD XT Pro. We offer free assistance troubleshooting unexpected software errors via our online support system. Please email us at support@imsidesign.com with your support question. IMSI Design currently supports owners of version 9
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to support@imsidesign.com
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.415.483.8000, Monday through Friday between 8am and 5pm Pacific Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
TurboCAD versions 6, 7, and 8 and above will automatically download the latest updates through the software. If you are having trouble with the auto update, please report to support@imsidesign.com.
As mentioned above, TurboCAD LTE was originally called DoubleCAD XT Pro. We have combined the user forums to give owners of both products maximum resources. Reach out to the community of TurboCAD LTE and DoubleCAD users and our development team online through these forums. Search topics to find answers to questions, or post questions for help. Visit forums.doublecad.com
Our dedicated team available to assist you, but before contacting us, please be prepared to provide:
Call 1.415.483.8000 Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email support@imsidesign.com. We will respond during business hours.
Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
A wide variety of self-training is available to TurboCAD users with subject matter from general CAD design to topics specific to your professional field.
As mentioned above, TurboCAD LTE was originally called DoubleCAD XT Pro. So you can helpful how to videos at http://www.youtube.com/doublecad as well as by searching DoubleCAD or TurboCAD LTE on YouTube.