TurboCAD Windows includes TurboCAD Platinum, TurboCAD Professional, TurboCAD Deluxe, and TurboCAD Designer. We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2019, 2018 and 2017.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to sales@imsidesign.com or visit our online Upgrade Center
Also see the TurboCAD LTE Support Page.
Please also visit our Frequently Asked Questions and Solutions Pages by visiting online Help Desk
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call +1.415.483.8000, Monday through Friday between 6am and 6pm PST for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
32-bit Versions of TurboCAD 2019:
There are 32-bit and 64-bit versions of TurboCAD; however, if you order directly from IMSI Design, you will be sent only sent the 64-bit version. If you wish to install the 32-bit version, click here, to download it. The license keys you were sent when purchasing will work with either the 32-bit or 64-bit version. TurboCAD uses a universal’ EXE, so the file being downloaded works for all versions – Designer, Deluxe, Professional and Platinum.
TurboCAD 2019 users will automatically download the latest updates through the software. If you are having trouble with the auto update, please report to support@imsidesign.com.
Email and Telephone Support
Telephone support is available for TurboCAD products only – Windows and Mac. All other product lines are supported via email only – support@imsidesign.com
Our dedicated team available to assist you, but before contacting us, please be prepared to provide:
Call 1.415.483.8000 Monday through Friday between 9am and 6pm PST. If lines are busy, we recommend that you email support@imsidesign.com. We will respond during business hours.
Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
A wide variety of self-training is available to TurboCAD users with subject matter from general CAD design to topics specific to your professional field. Visit our Training Page to learn more
Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit forums.turbocad.com
Review the Getting Started Guide to help you learn the basics of TurboCAD Windows.
Along with other leading software companies, IMSI Design is contributing to the green effort. User guide documentation for most products, including physical products, is now delivered in electronic .PDF format, making topics easily searchable. To access it, simply go to the TurboCAD Help menu, and click on ‘Reference Manual.
The samples are located in the drawings folder which comes up by default when you first launch TurboCAD.
Review our online wiki help system, updated regularly, so you always have the latest info. Online User Guide
YouTube.com is a helpful source for learning. In addition to the IMSI Design channel on YouTube (www.youtube.com/imsidesign), many customers have posted helpful demonstrations and training videos.
Facebook.com is home to the TurboCAD fan page (www.facebook.com/turbocad). Growing in popularity, this site posts the latest news from the company, including new product announcements, product updates, and exclusive discounts.