TurboCAD Windows

TurboCAD Windows includes TurboCAD Pro Platinum, TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer.  We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2016, 2015, 21, 20.  

Why aren’t older versions supported?  The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so.  To request an upgrade quote, send an email to sales@imsidesign.com

Also see the TurboCAD LTE Support Page.

Installation & Activation Help 

Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4

If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or +1.415+483.8000 (Press 2), Monday through Friday between 9am and 6pm Eastern Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

 

Updates and Patches

TurboCAD versions 20, 21, 2015 and above will automatically download the latest updates through the software. If you are having trouble with the auto update, please report to support@imsidesign.com. For earlier version updates, follow the links below. 

 

TurboCAD v19 Patches

TurboCAD Pro and Pro Platinum v19.2 update(64 Bit)

TurboCAD Pro and Pro Platinum v19.2 update (32 Bit)

TurboCAD Deluxe v19.2 update

 

TurboCAD v18 Patches

TurboCAD Pro and Pro Platinum v18.2 update(18.0 owners should first download the 18.1 patch)

TurboCAD Pro and Pro Platinum v18.1 update

TurboCAD Deluxe v18.2 update(18.0 owners should first download the 18.1 patch)

TurboCAD Deluxe v18.1 update

 

TurboCAD v17 Patches

TurboCAD Pro and Pro Platinum v17.2 update(17.0 owners should first download the 17.1 patch)

TurboCAD Pro and Pro Platinum v17.1 update

TurboCAD Deluxe v17.2 update(17.0 owners should first download the 17.1 patch)

TurboCAD Deluxe v17.1 update 

TurboCAD Designer v17.2 update

 

RedSDK list of supported Video Cards and Drivers

http://www.redway3d.com/pages/GPUList.php

 

Email and Telephone Support

Our dedicated team available to assist you, but before contacting us, please be prepared to provide:

  •          Your product name, version number, and operating system
  •          Description of the problem including any error message you might be receiving
  •          Any other information that might help us diagnose the problem

Call1.800.833.8082 (Press 3) or 1.415.483.8000 (Press 3) Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email support@imsidesign.com. We will respond during business hours.

Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.

 

Self-Training Courses

A wide variety of self-training is available to TurboCAD users with subject matter from general CAD design to topics specific to your professional field. Visit our Training Page to learn more

 

TurboCAD Community Forum

Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit forums.turbocad.com

 

Getting Started Guide Videos

Review the Getting Started Guide to help you learn the basics of TurboCAD Windows.

Getting Started Videos

Reference Manual and Sample Files

Along with other leading software companies, IMSI/Design is contributing to the green effort. User guide documentation for most products, including physical products, is now delivered in electronic .PDF format, making topics easily searchable. To access it, simply go to the TurboCAD Help menu, and click on ‘Reference Manual.

The samples are located in the drawings folder which comes up by default when you first launch TurboCAD.

 

Online Documentation

Review our online wiki help system, updated regularly, so you always have the latest info. https://turbocaddoc.atlassian.net/wiki/spacedirectory/view.action

 

YouTube

YouTube.com is a helpful source for learning. In addition to the IMSI/Design channel on YouTube (www.youtube.com/imsidesign), many customers have posted helpful demonstrations and training videos.

 

Facebook

Facebook.com is home to the TurboCAD fan page (www.facebook.com/turbocad). Growing in popularity, this site posts the latest news from the company, including new product announcements, product updates, and exclusive discounts.