TurboCAD Windows includes TurboCAD Pro Platinum, TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer. We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2017, 2016, 2015, and 21.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to [email protected]
Also see the TurboCAD LTE Support Page.
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call +1.415+483.8000, Monday through Friday between 6am and 6pm PST for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
TurboCAD versions 20, 21, 2015 and above will automatically download the latest updates through the software. If you are having trouble with the auto update, please report to [email protected]. For earlier version updates, follow the links below.
TurboCAD v19 Patches
TurboCAD v18 Patches
TurboCAD Pro and Pro Platinum v18.2 update(18.0 owners should first download the 18.1 patch)
TurboCAD Deluxe v18.2 update(18.0 owners should first download the 18.1 patch)
TurboCAD v17 Patches
TurboCAD Pro and Pro Platinum v17.2 update(17.0 owners should first download the 17.1 patch)
TurboCAD Deluxe v17.2 update(17.0 owners should first download the 17.1 patch)
Telephone support is available for TurboCAD products only – Windows and Mac. All other product lines are supported via email only – [email protected]
Our dedicated team available to assist you, but before contacting us, please be prepared to provide:
Call 1.415.483.8000 Monday through Friday between 9am and 6pm PST. If lines are busy, we recommend that you email [email protected]. We will respond during business hours.
Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
A wide variety of self-training is available to TurboCAD users with subject matter from general CAD design to topics specific to your professional field. Visit our Training Page to learn more
Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit forums.turbocad.com
Review the Getting Started Guide to help you learn the basics of TurboCAD Windows.
Along with other leading software companies, IMSI/Design is contributing to the green effort. User guide documentation for most products, including physical products, is now delivered in electronic .PDF format, making topics easily searchable. To access it, simply go to the TurboCAD Help menu, and click on ‘Reference Manual.
The samples are located in the drawings folder which comes up by default when you first launch TurboCAD.
Review our online wiki help system, updated regularly, so you always have the latest info. https://turbocaddoc.atlassian.net/wiki/spacedirectory/view.action
YouTube.com is a helpful source for learning. In addition to the IMSI/Design channel on YouTube (www.youtube.com/imsidesign), many customers have posted helpful demonstrations and training videos.
Facebook.com is home to the TurboCAD fan page (www.facebook.com/turbocad). Growing in popularity, this site posts the latest news from the company, including new product announcements, product updates, and exclusive discounts.