TurboCAD Windows

TurboCAD Windows includes TurboCAD Pro Platinum, TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer.  We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2016, 2015, 21, 20.  

Why aren’t older versions supported?  The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so.  To request an upgrade quote, send an email to sales@imsidesign.com

Also see the TurboCAD LTE Support Page.

Installation & Activation Help 

Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4

If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or +1.415+483.8000 (Press 2), Monday through Friday between 9am and 6pm Eastern Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.


Updates and Patches

TurboCAD versions 20, 21, 2015 and above will automatically download the latest updates through the software. If you are having trouble with the auto update, please report to support@imsidesign.com. For earlier version updates, follow the links below. 


TurboCAD v19 Patches

TurboCAD Pro and Pro Platinum v19.2 update(64 Bit)

TurboCAD Pro and Pro Platinum v19.2 update (32 Bit)

TurboCAD Deluxe v19.2 update


TurboCAD v18 Patches

TurboCAD Pro and Pro Platinum v18.2 update(18.0 owners should first download the 18.1 patch)

TurboCAD Pro and Pro Platinum v18.1 update

TurboCAD Deluxe v18.2 update(18.0 owners should first download the 18.1 patch)

TurboCAD Deluxe v18.1 update


TurboCAD v17 Patches

TurboCAD Pro and Pro Platinum v17.2 update(17.0 owners should first download the 17.1 patch)

TurboCAD Pro and Pro Platinum v17.1 update

TurboCAD Deluxe v17.2 update(17.0 owners should first download the 17.1 patch)

TurboCAD Deluxe v17.1 update 

TurboCAD Designer v17.2 update


RedSDK list of supported Video Cards and Drivers



Email and Telephone Support

Our dedicated team available to assist you, but before contacting us, please be prepared to provide:

  •          Your product name, version number, and operating system
  •          Description of the problem including any error message you might be receiving
  •          Any other information that might help us diagnose the problem

Call1.800.833.8082 (Press 3) or 1.415.483.8000 (Press 3) Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email support@imsidesign.com. We will respond during business hours.

Remember that telephone and email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.


Personalized Online TurboCAD Training - $75/hr

IMSI/Design offers online, training for only $75 per hour. Our training sessions are done in a one-to-one meeting format, where we talk on the phone and share computers screens. Training is done via a combination of WebEx and either telephone or Skype. By utilizing WebEx, we can perform a live demonstration of TurboCAD from our site that you observe, or allow us to run the installed TurboCAD on your computer. Training is offered for the following Windows editions of TurboCAD: Designer, Deluxe, Pro, Pro Platinum, LTE, and LTE Pro.

New Users: Typically, new users have a hard time getting started because they get overwhelmed by the many options in the program and struggle to learn basic functionality. Our introductory training session is designed to help you get over these initial hurdles.

In addition, by taking control of your desktop, we can ensure that your TurboCAD software has been correctly installed and that you get all the features that you have already paid for. We can see your TurboCAD drawings and suggest possible improvements and time-saving tips to achieve your specific goals. The session can be recorded for your own personal use to review later.

Experienced Users: More experienced TurboCAD users can also use our training to learn and become more proficient with more advanced and sophisticated drafting, modeling and design tools. Topics include 3D surface and solid modeling, 2D Constraints, Rendering and Lighting, and architectural design.

To get started, call toll-free on 800-833-8082 x8027 or email training@imsidesign.com

Be sure to ask us about the product premiums we offer for multi-hour training purchases.


Self-Training Courses

A wide variety of self-training is available to TurboCAD users with subject matter from general CAD design to topics specific to your professional field. Visit our Training Page to learn more


TurboCAD Community Forum

Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit forums.turbocad.com


Getting Started Guide Videos

Review the Getting Started Guide to help you learn the basics of TurboCAD Windows.

Getting Started Videos

Reference Manual and Sample Files

Along with other leading software companies, IMSI/Design is contributing to the green effort. User guide documentation for most products, including physical products, is now delivered in electronic .PDF format, making topics easily searchable. To access it, simply go to the TurboCAD Help menu, and click on ‘Reference Manual.

The samples are located in the drawings folder which comes up by default when you first launch TurboCAD.


Online Documentation

Review our online wiki help system, updated regularly, so you always have the latest info. https://turbocaddoc.atlassian.net/wiki/spacedirectory/view.action



YouTube.com is a helpful source for learning. In addition to the IMSI/Design channel on YouTube (www.youtube.com/imsidesign), many customers have posted helpful demonstrations and training videos.



Facebook.com is home to the TurboCAD fan page (www.facebook.com/turbocad). Growing in popularity, this site posts the latest news from the company, including new product announcements, product updates, and exclusive discounts.