DesignCAD includes DesignCAD (2D CAD software) and DesignCAD 3D MAX (Both 2D and 3D CAD software). We offer free assistance troubleshooting unexpected software errors or behavior to owners of version 2021, 2020, 2019, 2018 and 2016.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to email@example.com
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, email firstname.lastname@example.org with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
DesignCAD Community Forums
Reach out to the community of DesignCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit DesignCAD Forums
A complete reference manual is delivered with DesignCAD versions 25 -21 on PDF so it’s easily searchable. To access the Version 23 or 22 Reference Manual, click on the Windows Start Menu, select All Programs, then open the DesignCAD 3D Max 23 or 22 folder, and select DesignCAD 3D Max 23 or 22 Reference Manual (or DesignCAD 23 or 22 -> DesignCAD 23 or 22 Reference Manual for the 2D version). For version 21, use Windows Explorer to browse to the folder where DesignCAD is installed, and look for dcad21.pdf.
Our dedicated staff are available to assist you. Please prepare and email with the following information.
Send it to email@example.com. We will respond during business hours.
Remember email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
Order the DesignCAD Training CD, an audio-visual tutorial with over 4 ½ hours of instruction to help you get the most out of DesignCAD.