TurboFloorPlan includes the following line of Home & Landscape design software:
For these products, we offer free assistance troubleshooting unexpected software errors or behavior.
Why aren’t older versions supported? The system requirements for older software, such as with the original FloorPlan 3D products, are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to [email protected]gn.com.
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If TurboFloorPlan is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:
First, go to the program icon on your desktop and right-click on it.
Then, from the popup menu, click on ‘Run as Administrator’.
When prompted, click to accept changes.
You will then activate again.
You should now be able to run the program.
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
In order to use your old design files with TurboFloorPlan v17, you will first need to convert them. Using TurboFloorPlan v10 – 16, export your TFP file as DXF model (File menu/Export/3D Model) then import the DXF file into TurboFloorPlan v17 or 2015. You may experience some data lost as with all file conversions.
Reach out to the community of TurboFloorPlan users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit TurboFloorPlan Forums
Email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Remember support is limited to help to troubleshoot unexpected software errors or behavior. For “how to” assistance, a self-training course is available.