If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.415.483.8000, Monday through Friday between 8am and 5pm Pacific Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Email Support
IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. If you need help troubleshooting program errors, email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.