TurboCAD Mac includes TurboCAD Mac Pro, TurboCAD Mac Deluxe, and TurboCAD Mac Designer, also called TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer in the Apple Store. We offer free assistance troubleshooting unexpected software errors or behavior to owners of version 12, 11, 10, 9 or 8.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to firstname.lastname@example.org
If you have confirmed your system meets the minimum system requirements, call 1.415.483.8000, Monday through Friday between 8am and 5pm Pacific Time for assistance. You can also email email@example.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Updates and Patches
If you purchased your software from Apple, please log in to Apple Store and select updates.
Reach out to the vast community of TurboCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit http://tcmacforum.imsisupport.com/
Our dedicated team is available to assist you. Before contacting us, please be prepared to provide:
Call 1.415.483.8000 Monday through Friday between 8am and 5pm Pacific Time. If lines are busy, we recommend that you email firstname.lastname@example.org. We will respond during business hours.